Cab bookings
You can cancel a cab booking anytime from My Trips. Refunds for eligible cancellations are processed to your original payment method within 5–7 business days.
| Cancellation window | Cancellation charge |
|---|---|
| More than 24 hours before pickup | Free cancellation — full refund |
| 6–24 hours before pickup | 25% of the booking amount |
| 1–6 hours before pickup | 50% of the booking amount |
| Less than 1 hour before pickup, or no-show | 100% of the booking amount |
Stays & homestays
Cancellation terms for stays can vary by property. Where a property sets its own policy, that policy is shown on the stay's booking page and takes precedence over the table below.
| Cancellation window | Cancellation charge |
|---|---|
| More than 7 days before check-in | Free cancellation — full refund |
| 3–7 days before check-in | 50% of the booking amount |
| Less than 3 days before check-in, or no-show | 100% of the booking amount |
Changes made by us
If we need to cancel or significantly change a booking on our end — for example, due to driver or property unavailability — you'll receive a full refund or the option to rebook, whichever you prefer.
Need to cancel?
Head to My Trips or My Stays and select the booking you'd like to cancel. If you run into any issue, our support team is happy to help.